What will be learnt in this apprenticeship?
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. Key learning areas:
How it works
The fastest and most financially accessible way to recruit & upskill your team.
Book a 30 mins discovery & insight session about your needs and upskilling existing or hiring a new apprentice or apprentices.
Apprenticeships are up to 100% Funded
With government funding and regional incentives covering up to 100% of the training costs and bonus payments for hiring new apprentices, apprenticeships are one of the best value ways to develop desired skills in your workplace
Skilled and motivated staff
By investing in your staff through apprenticeships, they will learn key skills to support your business and enable you to grow in a sustainable way.
Apprentices will receive training from experienced and professional tutors, as well as gaining work experience and developing new skills. On completion of the apprenticeship, they’ll achieve a nationally recognised professional qualification.
New skills to support your business objectives
One of the most effective ways to upskill / reskill staff or grow your team is with apprenticeships delivered by The Specialists Hub. With government funding and regional incentives covering up to 100% of the training costs and financial incentives of up to £4000 for hiring new apprentices, our apprenticeship programmes are one of the best value ways to build skills in your workplace. We even offer free recruitment if you are looking to hire a new apprentice.
What Employers say...
“With 40 years in high-tech industry I had co-founded a company that was reliant on technology to deliver online services in the cloud. We handle sensitive data related to the governance of organisations in the charity, not-for-profit and housing sectors. While we have a Managed Service Provider to manage the technical infrastructure we have the contractual obligation to our clients for data protection and cyber security. These are essential skills we decided to bring in-house and the UK Government’s cyber security apprenticeship scheme provided the way to do that. ”
Frank Bennett | Founder
What Apprentices say...
“Over the past few years (and as an older person) I have been trying to change my career direction from financial services to tech. As you can imagine, it has been difficult to make that jump. Most companies saying you’ve got loads of experience, but you haven’t got the skills
It was Bev Mcgowan at the Specialists Hub who spotted the potential in me and my eagerness to get into tech (particularly cyber security). She aligned my experience with her huge network of contacts to enable me to change careers and join FWD View on an apprenticeship.”